Privacy Policy

1. Introduction

Malcolm's Transport Company LLC (“we,” “us,” or “our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or submit a transport request.

2. Information We Collect

We may collect the following information when you use our request form or contact us:

• Your name, phone number, and email address
• Pickup and delivery locations
• Descriptions, dimensions, and weight estimates for loads
• Photos or files you upload to help us evaluate the job
• Preferred dates, scheduling notes, and any special instructions

3. How We Use Your Information

We use the information you provide to:

• Respond to your request and provide a quote
• Schedule, confirm, and complete transportation services
• Communicate with you about your job
• Maintain records for billing, legal, and operational purposes

4. How We Store and Protect Information

Your information is stored in our backend database and uploaded photos are kept in a private storage bucket. We use reasonable technical and organizational measures to protect your information, but no system is completely secure.

5. Sharing Your Information

We do not sell your personal information. We may share information only with service providers or partners who help us operate the website or provide transportation services, and only when necessary to fulfill your request.

6. Retention

We keep your information for as long as needed to provide our services, maintain business records, and comply with legal obligations.

7. Your Choices

You may contact us to update, correct, or delete your information. We will respond to reasonable requests in accordance with applicable law.

8. Cookies and Tracking

Our website does not use advertising or third-party tracking cookies. We may use basic analytics or hosting functionality that collects limited technical data such as browser type and page visits.

9. Contact Us

If you have questions about this Privacy Policy or your information, please contact us by phone at 216-849-1930 or through our Request Transport form.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.